Refund policy
100-day money-back guarantee
Walk in them for 100 days. If your Linden trainers are not the most comfortable shoes you own, send them back for a full refund of the purchase price. No forms, no restocking fee, no questions.
How to return
- Email dexter711douglas@gmail.com within 100 days of the delivery date with your order number and the item(s) you are returning.
- We reply within 2 working days with the returns address and a returns reference.
- Post the shoes back using a tracked service and keep your proof of postage. Return postage is paid by you unless the item arrived damaged or we sent the wrong item, in which case we cover it.
Refund
Once the parcel is on its way back (tracking shows it in transit), we refund the full purchase price to your original payment method. Refunds usually appear within 5–10 working days depending on your bank or card provider.
Conditions
- The 100 days run from the date the parcel was delivered to you.
- You can wear them indoors and outdoors during the trial. Please return them clean and in their original box where possible.
- Bundle savings are pro-rated: if you return one pair from a two- or three-pair order, the refund is the amount you paid for that pair after the bundle saving.
- Faulty or damaged on arrival? Email us photos within 14 days of delivery and we will replace or refund, including any return postage.
Exchanges
Wrong size or colour? Email us. The quickest route is usually a refund under the guarantee and a fresh order for the size you need; we will tell you if we can swap directly.
Your statutory rights
This guarantee is in addition to, and does not affect, your rights under consumer law.
Linden Footwear is a trading name of Tracksonhire Ltd, Sydney Street, Accrington, BB5 6EG, United Kingdom.