Shipping policy

Shipping policy

Where we ship

We currently ship to the United States and the United Kingdom. Delivery is free on every order.

Processing and dispatch

Orders are processed and dispatched within 1–3 working days (Monday to Friday, excluding public holidays). Our footwear is made by our manufacturing partner overseas and ships directly from their warehouse, which is how we keep the price where it is.

Delivery times

Once dispatched, delivery to the United States usually takes 7–15 working days and to the United Kingdom 7–15 working days. Every parcel is sent tracked; you receive the tracking number by email as soon as the parcel is on its way. Delivery times are estimates and can be longer during peak periods, customs checks or severe weather.

Customs and duties

Orders to the United States and United Kingdom at our current prices are not expected to attract import duties. If a charge is ever applied by your customs authority, contact us before paying it and we will sort it out with you.

Address changes

Email us as soon as possible if you need to change your delivery address. We can change it up until the order is dispatched; after that we will do our best with the courier but cannot guarantee it.

Lost or damaged parcels

If tracking shows no movement for 10 working days, or your parcel arrives damaged, email us with your order number (and photos if damaged) and we will send a replacement or a full refund, your choice.

Contact

Email dexter711douglas@gmail.com. Linden Footwear is a trading name of Tracksonhire Ltd, Sydney Street, Accrington, BB5 6EG, United Kingdom.